Are Intel/Altera dropping mysupport?

Hi, Thanks for the replies, however I think you may be missing the point. The question was "Are Intel/Altera dropping mysupport?" i.e. I used to get support but now I don't.

I've had a quick look on mysupport and it shows I've had 24 requests since 2003, I don't know whether you consider this excessive? I had two service requests in 2016 and I had helpful responses for both of them. The 19 before that also had helpful responses.

My service request in June this year also had an intelligent response.

However my last two service request have been replied in the same way.

Perhaps the question should have been "Has Intel/Altera dropped support for Universities?"

Whilst it may be your view that Universities don't deserve support, I would like to know if Intel/Altera have changed their support policy, specifically. are Universities now excluded from requests on Mysupport?

Best wishes,

J

P.S. I'm still not clear about where Altera/Intel have their community support as there seems to be an overlap between these Forums and Rocketboards for their SoC devices.