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Altera_Forum's avatar
Altera_Forum
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8 years ago

Are Intel/Altera dropping mysupport?

Hi, My last two service requests on the Intel/Altera site have been answer with Thank you for filing a Service Request with Intel PSG. Please note that the support for your chosen area had...
Altera_Forum's avatar
Altera_Forum
Icon for Honored Contributor rankHonored Contributor
8 years ago

What did you Ask for help with? it does say what you asked for support for is discontinued.

Its probably just inevitable that with the Intel Takeover they will consolidate their support services. And dropping support for low use areas for customers that dont pay enough wouldnt be a surprise.

Can you ask for support via your FAE? (although to be honest, all they do is raise mysupport tickets on your behalf, although they may have better support privileged levels)