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MAsma's avatar
MAsma
Icon for New Contributor rankNew Contributor
6 years ago

Altera EP4CE40F23C8N

  • CUSTOMER INDICATES THE FOLLOWING:
  • We had problems with Altera EP4CE40F23C8N.
  • We assembled device on 2019.04 with purchased Altera from Mouser in total 30pcs (Invoice No. 51688550).
  • Devices was tested on demand before selling and figured out that 10pcs
  • from 30pcs wasn't working.
  • Client did testings, we made x-ray and did not found any problems.
  • Was decided to change Altera C. We ordered 6pcs from another supplier to test from another batch and 4pcs we ordered from Mouser (Invoice No. 54500304).
  • After changing C - devices started to work immediately.
  • 10pcs were faulty. Attaching photos of defective C.
  • Possible to sent it back for testing, maybe Altera can help to clarify if there was defective batch of C.
  • Also we would like to get compensation for bad C.

Please, could you assist us?

Thank you very much for your support and kind regards,

Miguel

1 Reply

  • Deshi_Intel's avatar
    Deshi_Intel
    Icon for Regular Contributor rankRegular Contributor
    6 years ago

    Hi,

    This is Intel support agent.

    Typical FA support process in Intel forum is via private message to protect customer design confidentiality.

    I will initiate the private message discussion with you shortly.

    Thanks.

    Regards,

    Intel Support Agent