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FTang's avatar
FTang
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5 years ago

1pcs field return related with FPGA 10AX032H4F34E3SG

Hi Intel Partner, We have 1pcs field return related with FPGA 10AX032H4F34E3SG, need Intel help support further FA. Please help me open a case and reply me asap. Thanks. Best regards! fairy.t...
Zawani_M_Intel's avatar
Zawani_M_Intel
Icon for Frequent Contributor rankFrequent Contributor
5 years ago

Hi Fairy Tang,

To understand more about your failure, can you help to provide;

1. What is the failure symptom? Please elaborate the failure symptom in detail.

2. When did the failure happen? How did you discover the failure?

3. How did you determine the failure? Please elaborate the procedures.

4. Does the failure unit ever working before failure?

5. Did you swap the failure device to a known good board? Is the failure following the device or board?

Thank you!

Regards,

Wani

Please consider of confidential info you may share publicly. If you need to send private message/info/attachment, please do let me know.

  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    5 years ago

    Dear Fairy Tang,

    Do you have any update to the request?

    Wani

    • Zawani_M_Intel's avatar
      Zawani_M_Intel
      Icon for Frequent Contributor rankFrequent Contributor
      5 years ago

      Dear Fairy Tang,

      Please do let us know if you have any update on previous request?

      Wani

      • FTang's avatar
        FTang
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        5 years ago

        Hi Wani,

        Sorry for response later. I'm stuck by other hot issues in the past 2 months.

        Yes, I still need your help to process this FA.

        How could I do that?

        Thanks so much for your patience!

        Best Regards!

        Fairy