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bekirova's avatar
bekirova
Icon for New Contributor rankNew Contributor
4 years ago

Сhips on the crystal EP2AGX45DF29C5N

Hi. I ask for help in resolving the issue with the EP2AGX45DF29C5N elements. Our elements have chips on the crystal. Can you please tell me if there are chipping tolerances in the documentation? See photo.

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  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    Hi,


    The information is important for us to carry out next level of investigation.

    For items 1 & 2, you should be able to get from your system, for items 3 & 4 you should be able to answer because you found the chips.


    1. What is the affected lot number?
    2. Provide Intel PSG SO number
    3. How did you detect the failure?
    4. How many qty receive and how many unit found with this condition?


    In case of no information from your end we wont be able to continue with the investigation.


    Regards,

    Aiman


  • NurAiman_M_Intel's avatar
    NurAiman_M_Intel
    Icon for Super Contributor rankSuper Contributor
    4 years ago

    We do not receive any response from you to the previous answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you