Forum Discussion
CThaw
New Contributor
7 years agoThis is important case found IC Intel/Altera Stratix® III Devices Failure [MFG PN: EP3SL70F780C4NAB] Failure during ICT [In-Circuit Test] under IBM BU. The failure symptom is FPGA Power +3.3VE Load to GND.
To immediate action and validate root cause of Altera Corporation's Component Failure. We had submitted case service requested via Intel Premier Support (IPS) Web Portal under Case 00423526 as below....
CThaw
New Contributor
7 years agoHello Wani,
Much appreciate for your keep follow-up to provided Shipping Instruction to drop return affect Stratix® III Devices Failure back to Intel/Altera Corporation perform the analysis.
Per latest communication via the Intel Community at https://forums.intel.com,
I had received the attached file for shipping guidelines. [ERMA_Customer_Pac_FedEx.zip]
One more thing, Shall you provide a Return Authorization Number of the form (IPS# xxxxxxxx or Forum#). ?
Then we can write this number on the outside of the package for your reference prior ship back to Intel Microelectronics (M) Sdn Bhd - Malaysia.