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CThaw
New Contributor
7 years agoThis is important case found IC Intel/Altera Stratix® III Devices Failure [MFG PN: EP3SL70F780C4NAB] Failure during ICT [In-Circuit Test] under IBM BU. The failure symptom is FPGA Power +3.3VE Load to GND.
To immediate action and validate root cause of Altera Corporation's Component Failure. We had submitted case service requested via Intel Premier Support (IPS) Web Portal under Case 00423526 as below....
CThaw
New Contributor
7 years agoHello Zawani and Intel FPGA Support Team,
The process is lagging turn around time and need to resolving in ASAP.
I had update more additional the details per yours inquires via the Intel Community at https://forums.intel.com since last week
BUT still no attached file for shipping guidelines.
Understand from latest communucation below, Intel had approved to perform analysis with these FPGA devices.
Shall someone expedite provide support with ERMA# and Shipping Instruction to drop return affect Stratix® III Devices Failure back to Intel/Altera Corporation perform the analysis ?
Appreciate for your support.