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TTho's avatar
TTho
Icon for New Contributor rankNew Contributor
7 years ago

The IC MAX II of Kit Development Stratix III be deformed

We have found IC MAX II of Kit Development Stratix III be deformed S/N: 3SL150N0942 Link: https://drive.google.com/file/d/18MCA3HV7UALL-GFmRHvkLTtsp9tgwQ2L/view https://drive.google.com/file/d/1jC...
Nooraini_Y_Intel's avatar
Nooraini_Y_Intel
Icon for Frequent Contributor rankFrequent Contributor
7 years ago

Hi Ms Tho,

How did you submit the report to Intel on 20 July 2018? I tried to checked internally from IPS cases, there were no report during July 2018. There was only one report in the IPS system in Aug 2018 submitted by Arrow on this Stratix III dev kit. However, I checked from the internal team, for the RMA process the development kit must be under the warranty period 90 days upon receiving the board. Thus this board is no longer under the warranty period. You may refer to link below for more information about it:

https://www.intel.com/content/www/us/en/programmable/support/support-resources/knowledge-base/solutions/rd05132010_459.html

Regards,

Nooraini