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Vivek_tiwari's avatar
Vivek_tiwari
Icon for New Contributor rankNew Contributor
5 years ago

Stratix 10 FPGA development kit is getting heated and turned off automatically

Hi, My Stratix 10 FPGA Development kit is getting heated and getting turned off after ~30 mins . I have tried removing fan and applying thermal paste but I do not see any change . It's a bran...
AR_A_Intel's avatar
AR_A_Intel
Icon for Super Contributor rankSuper Contributor
5 years ago

Hi

Thanks for update. We can help you with board RMA (return merchandise authorization). Before getting the defective board to RMA. Intel requires details information for RMA (Failure Analysis) request. Please help to answer questions below in order for us to better understand your position.

1. When did the failure happen? How you discover the failure?

2. How did you determine the failure? Please elaborate the procedures.

3. Does the failure unit ever working before failure?

4. Did you swap the failure board with a known good board? Result?

Thank you