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Akumar's avatar
Akumar
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5 years ago

Stratix 10 does not power up

Hi, We have a stratix 10 FPGA (DK-SI-1SGX-H-0ES). It is not turning on at all now. The power supply adapter shows 12V input and we can see the same voltage at the input pins. However, none of the ...
Akumar's avatar
Akumar
Icon for New Contributor rankNew Contributor
5 years ago

Hi Wei,

Our FPGA was bought from Mouser and we are out of the 90 days period.

Can we still get it repaired? Please let us know.

Thank you
Ankur

EngWei_O_Intel's avatar
EngWei_O_Intel
Icon for Frequent Contributor rankFrequent Contributor
5 years ago

Hi Ankur

You shall contact Mouser for warranty related issue. They will be able to assist you.

Thanks.

Eng Wei

  • EngWei_O_Intel's avatar
    EngWei_O_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    5 years ago

    Hi Ankur

    I got an update that the link provided previously has been outdated. We had issue a remove on the link. The Dev kit warranty coverage has extended from 90 days to 1 year.

    Can you provide us the Dev kit serial number so I can check for you?

    Thanks.

    Eng Wei