Forum Discussion
New ContributorPower up the device(CYCLONE 5) in temperature under zero
we are using in our board the device CYCLONE 5 - 5CSEBA5U23,
when we are trying to power up the device in temperature under zero( -5 cel),
we are getting the " altera_load" failed with error code -2" and the "conf_done" stays low.
If the board is power up in a positive temperature , and we are cooling the board, the device working fine.
We check all signals control , the are setting ok.
23 Replies
NurAiman_M_IntelSuper Contributor
Hi,
Apologize for the delay in response.
Can you check:
- Power up status such as
- power rails all power up correctly
- Measure the voltage during the power up
- Also, different component on the board can also effect the power up
- And, is there any changes when power up between those 10 devices? Are the 10 devices using the same board or different board?
Regards,
Aiman
sn681Hi Aiman,
-We check all power rails there is no change when power up below 0cel.
-We measure the voltage during the power up, the are setting ok.
-The signal "conf_done" stays low.
-There are no different components between the boards, the 10 devices using the same board.
- NurAiman_M_Intel
Hi,
Per my discussion with internal team, we will need to proceed this for FACR.
May I know your location and company?
Regards,
Aiman
- sn681
Hi Aiman,
Vectria Technologies located at Ashkelon Israel.
- NurAiman_M_Intel
Hi,
Thanks for the information. Our FA team will contact you soon.
Regards,
Aiman
- sn681
Hi ,
Thanks, waiting for contact. - NurAiman_M_Intel
Hi,
Can you help to provide who is the end customer? And also provide #SO/#PO?
Regards,
Aiman
- NurAiman_M_Intel
Hi,
Do you have the information for the end customer and the #SO/#PO?
Regards,
Aiman
- NurAiman_M_Intel
Hi,
May I know if there is any update for the request?
Regards,
Aiman
- sn681
Hi Aiman,
Sorry for the late reply.
The final product is ours and sold to several different customers.
#PO - BL20002230.
