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wuhannus's avatar
wuhannus
Icon for New Contributor rankNew Contributor
5 years ago
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MAX10 FPGA Develop kit replacement RMA request

Hi, We purchased three sets of MAX10 FPGA develop kit (Part number: DK-DEV-10M50-A) in July 2020 through Mouser.sg. All these three sets function well when we started deploy our project. Recently...
  • AR_A_Intel's avatar
    AR_A_Intel
    5 years ago

    Hello Sir

    Thanks for your update and patience. We have opened a ticket regarding you issue. Contact local authorized Intel Distributors near you to request RMA together with the following information. Distributor link https://www.intel.com/content/www/us/en/partner/where-to-buy/overview.html

    a) Development Kit S/N : 10M50DA0003799

    b) IPS No. 00558913

    c) The debugging steps done:

    During the measurement, we use micro probes contact with the HSMC pins directly to read data from the pins. At initial measurement, it works well. After several times measurement, it doesn't give any data signal out. The measurement pin will stay high or low for all the time. Then, after turn-on and off again, we hear the short-current sound.

    Please notify your distributor that the dev.kit is in working condition before problem.


AR_A_Intel's avatar
AR_A_Intel
Icon for Super Contributor rankSuper Contributor
5 years ago

Hello

Thanks for your update. From the attachment, it is highly advise that customer DO NOT probe on HSMC pins anymore. HSMC pin is very small and close. The measurement probe and easily touch adjacent HSMC ground pins and caused short. We can’t provide dev kit RMA if the failure is caused by customer user error.

• This is already 3rd case where previously all the dev kit boards are fully functional.

• The dev kit board won’t suddenly damage unless something happens to them.

I would recommend doing measurement using bigger pin connector like J20 or just use “user LED” to check your test design output next time. For now, we will open RMA ticket.

Please give me some time to check and open RMA request ticket.


  • wuhannus's avatar
    wuhannus
    Icon for New Contributor rankNew Contributor
    5 years ago

    Hi Mr. Rahman,

    Thanks very much for your help and very constructive suggestions.

    We will purchase the HSMC adapter to have a standard GPIO pins for easily and safe connections.

    Regarding your J20 big header suggestion, we did read through the manual before. The mannual (page 4-2, UG-01169) says it is for 16 dual-purpose ADC channels are connected to the 2x10 header. We have not find any defineable Pin names regarding J20.

    My question is whether J20 is dedicated for ADC only or can be configured as GPIOs?

    Thanks again for your kind help and suggestions.