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GZhan28's avatar
GZhan28
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5 years ago

MAX10 development kit uart issue "non genuine device"

Hi Intel, I purcahsed a MAX10 development kit from Digikey--intel order code : DK-DEV-10M50-A I am using windows 10 system. When I try to use serial port, my tera term or putty show non genuine d...
AnilErinch_A_Intel's avatar
AnilErinch_A_Intel
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5 years ago

Hi

Can you let us know under the device manager in Windows whether the USB serial port is being shown when the kit is being plugged in to the system. If not what is being shown after the kit is connected.

Also can you plugin the Device to a Linux machine or a Windows 7 machine and let us know whether the same issue persists.

This is to check that the issue is related to FTDI driver in the Windows 10 upgrade or not.

Thanks and Regards

Anil

  • GZhan28's avatar
    GZhan28
    Icon for New Contributor rankNew Contributor
    5 years ago

    Under device manager, the port can be correctly seen.

    It works perfect under windows7 because windows7 driver does not detect fake chip. But I have limited access to win7 now, and I do not have Linux.

    I need this board work with window 10.

    • AnilErinch_A_Intel's avatar
      AnilErinch_A_Intel
      Icon for Frequent Contributor rankFrequent Contributor
      5 years ago

      Hi,

      Please let us know the version details about the driver.

      Also if you cannot get access to any machine other than Windows 10 , please try to use an older version of driver and see that if the issue still persists.

      As we cannot comment on what is the mechanism used by the driver software to judge a chip to be non genuine , you can try to get the board working with an older version of driver.

      Thanks and Regards

      Anil