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Sancy's avatar
Sancy
Icon for Occasional Contributor rankOccasional Contributor
5 years ago
Solved

Interface welding has some issues on the new replaced Cyclone-V FPGA board

Dear Intel Support, Several days ago, we put forward the RMA service. Intel agrees our request. Yesterday we finally received the new returned FPGA board and when we opened the express package to...
  • AR_A_Intel's avatar
    AR_A_Intel
    5 years ago

    Hello Sir

    Thanks for your update and patience. We have opened a ticket regarding you issue. Contact local authorized Intel Distributors near you to request RMA together with the following information. Distributor link https://www.intel.com/content/www/us/en/partner/where-to-buy/overview.html

    a) Development Kit S/N : 5CPCle00002517

    b) IPS No. 00607060

    c) The debugging steps done:

    Name: Sancy Yang

    Email Address: [email protected]

    Company/University Name: Shanghai Chuansi Electronic Technology Co., Ltd

    Dev kit OPN : DK-DEV-5CGTD9N

    During RMA proses, customer was send with replacement board (S/N : 5CPCle00002517). Upon receiving the board, they notify that the board has a problem of interface welding. One of the switches is not in proper placement. Refer to attachment.


AR_A_Intel's avatar
AR_A_Intel
Icon for Super Contributor rankSuper Contributor
5 years ago

Hi

Thanks for your update. Apologize again for the unpleasant experience. I’m doing checking with customer service team. Could you attach screenshot of the dev.kit OPN & S/N at the back of the board for confirmation?


  • Sancy's avatar
    Sancy
    Icon for Occasional Contributor rankOccasional Contributor
    5 years ago

    Thanks for your understanding. The OPN is DK-DEV-5CGTD9N

    Serial number is 5CPCle00002517/K11738-001

    TA# is K10033-001