Thank you Shwu Ching for all the details provided.
From the statement given, I can get some picture of the issue.
I can see it might be because of electrical overstress (EOS) issue. Power pins short to ground is one of the symptoms of EOS.
In order to avoid electrical damage, the device should always be handled in a static-free environment and all the input signals should remain within specified limits, as recommended in the PSG Data Book and associated application notes, at all times.
For your information, EOS is fall under mishandling issue.
Regards,
Wani