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CWarr1's avatar
CWarr1
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7 years ago

I have a faulty Arria-10 SoC board. Please advise how to obtain an RFD so I can return the board to Mouser. Thanks!

fault Description: Board checked and tested as per “getting started” section of user guide Board switches and jumper settings confirmed to be as expected. I am using the SD card supplied with t...
AR_A_Intel's avatar
AR_A_Intel
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6 years ago
Hi Sir We apologize for inconvenience causes. After checking with Customer Service Team, Intel Arria10 SOC Development Kit with Serial No: 10ASXSoC003622 was shipped on 8/2018. The warranty period for any Development Kit is 90 Day after purchased. You may refer back with distributor (Mouser) regarding the purchasing date. Otherwise, if there are different in purchasing date recorded, do report back to us with copy of invoice showing ship date for further warranty checking. And you can also reply/attach your license.dat file in private message.
  • CWarr1's avatar
    CWarr1
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    6 years ago
    Hi AAbd, Thanks for your help with this. Please find attached: [1] Invoice from Mouser showing order date 11-MAR-19 [2] email with shipping date March 13 2019 [3] Email from Mouser asking us to get an RFD# number from Intel before they can process a return. NB the order was for 2 units, but only one was faulty. Please can you now send us an RFD# number so that we can return this unit to Mouser ? If there is any other information you need, please let me know ASAP. Many thanks, Chris
  • CWarr1's avatar
    CWarr1
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    6 years ago
    Hi AAbd, Did you receive my last email ? Please respond ASAP with the RFD# number for this faulty board, so I can return it to your distributor. Thanks, Chris
  • CWarr1's avatar
    CWarr1
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    6 years ago
    Hi AAbd, I still have no reply to this email. Will you please escalate to the highest possible level to get a clear answer from Intel ? Thank-you Chris