Forum Discussion

CWarr1's avatar
CWarr1
Icon for New Contributor rankNew Contributor
6 years ago

I have a faulty Arria-10 SoC board. Please advise how to obtain an RFD so I can return the board to Mouser. Thanks!

fault Description: Board checked and tested as per “getting started” section of user guide Board switches and jumper settings confirmed to be as expected. I am using the SD card supplied with t...
AR_A_Intel's avatar
AR_A_Intel
Icon for Super Contributor rankSuper Contributor
6 years ago
Hi Sir Upon confirmation from Customer Service team, your Intel Arria10 SOC Development Kit is out of warranty. The kit was shipped on 8/2018 and the warranty period for dev kit is 90days starting from shipment date. Regrettably, we couldn’t proceed for the warranty repair claim. Please accept my apologies for not being able to assist you fully and thank you for patience and understanding on this matter.
CWarr1's avatar
CWarr1
Icon for New Contributor rankNew Contributor
6 years ago
Hi AAbd, Could you please clarify this. We purchased this Intel product from Mouser, who are an Intel distributor. Date of shipment to us was March 13 2019. Are you telling me that from Intel perspective the board was already 3 months out of warranty when we purchased it ? Please could you advise on this. Thanks for your support. Chris