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hsl's avatar
hsl
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1 year ago

How to repair FPGA test board

How to repair FPGA test board? The warranty period has expired。 We are only using the terminal and will not repair it。Please contact me with Intel service technicians. I am in Chinese Mainland, Shanghai。

5 Replies

  • WZ2's avatar
    WZ2
    Icon for Frequent Contributor rankFrequent Contributor
    1 year ago

    Hi there,

    If the warranty period has expired, Intel will no longer provide repair services. However, we can offer some repair suggestions. Could you please provide more details on the specific issue or request you have?

    Best regards,

    WZ


    • hsl's avatar
      hsl
      Icon for New Contributor rankNew Contributor
      1 year ago

      Hello, after connecting Quartus software, it cannot automatically recognize FPGA.
      When the USB cable is connected, clicking 'auto detect' on the programmer interface does not respond,
      If the warranty period has expired, can we pay for it? Can Intel assist with repairs?

      Please refer to the attached image. Thank you.

  • WZ2's avatar
    WZ2
    Icon for Frequent Contributor rankFrequent Contributor
    1 year ago

    Hi there,

    Sorry, I am a technical engineer. For repair-related issues, please consult your sales representative or the local Altera sales team. However, as far as I know, there are no repair personnel in the Shanghai region.

    Regarding your issue, there are a few possible causes, ranked by severity:

    1. Chip damage – If the FPGA chip is damaged, it cannot be repaired.
    2. Power system failure on the board – This could cause the FPGA to receive abnormal power supply. If the board is not a complex one like Agilex or Stratix, it is relatively easier to repair. You can refer to the official schematics and check the key power rails. In most cases, the issue is likely due to a faulty Power regulator chip.
    3. JTAG connection issue – Since the USB cable communicates with the FPGA through the JTAG chain, you may try using a different USB Blaster or check the continuity of the JTAG connection for troubleshooting.

    Best regards,

    WZ


    • hsl's avatar
      hsl
      Icon for New Contributor rankNew Contributor
      1 year ago


      Hello, we are using Arria10 series development boards.
      Do you know the maintenance points in Chinese Mainland? Let's try to contact them. Because we were unable to reach the Altera sales team, there was no human answering the phone.

      Thank you very much.

  • WZ2's avatar
    WZ2
    Icon for Frequent Contributor rankFrequent Contributor
    1 year ago

    I have sent you an email to request some information. Please confirm if you have received it~