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STu1's avatar
STu1
Icon for New Contributor rankNew Contributor
7 years ago

How can I perform warranty repair?

We bought a "Cyclone V GT FPGA Development Board" at 2018/10/9.There was a problem with the IO test.How can I perform warranty repair?
AR_A_Intel's avatar
AR_A_Intel
Icon for Super Contributor rankSuper Contributor
7 years ago
Hi Sir Upon confirmation from Customer Service team, your Cyclone V GT FPGA Development Board is out of warranty. The kit was shipped on 8/2018 and the warranty period for dev kit is 90days starting from shipment date. Regrettably, we couldn’t proceed for the warranty repair claim. Please accept my apologies for not being able to assist you fully and thank you for patience and understanding on this matter