Forum Discussion

STu1's avatar
STu1
Icon for New Contributor rankNew Contributor
7 years ago

How can I perform warranty repair?

We bought a "Cyclone V GT FPGA Development Board" at 2018/10/9.There was a problem with the IO test.How can I perform warranty repair?
Nathan_R_Intel's avatar
Nathan_R_Intel
Icon for Contributor rankContributor
7 years ago
Hie Can you please re-run the test with the loopback card plugged in to HSMB. I believe currently you have loopback card plugged into HSMA. Please unplug it and plug it into HSMB and rerun test and confirm if the failure still exist. Regards, Nathan