hardware library

So I have an Arria V SOC Dev Kit and am struggling with it.

I have the DIP switches set as per the kit user guide.

I am trying to run "Getting Started with Hardware Library" section of the SOC EDS User Guide

I can load the code, and the DMA setup runs OK.

The FPGA setup first fails because the MSEL switches are not set as expected (0). So I try again with them set at the four values corresponding to each of

ALT_FPGA_CFG_MODE_PP32_FAST_AESOPT_DC

ALT_FPGA_CFG_MODE_PP32_SLOW_AESOPT_DC

ALT_FPGA_CFG_MODE_PP16_FAST_AESOPT_DC

ALT_FPGA_CFG_MODE_PP16_SLOW_AESOPT_DC

and every time get a log of e.g.

INFO: Setup FPGA System ...

INFO: MSEL [2] configured correctly for FPGA image.

INFO: FPGA Image binary at 0x201e0e0.

INFO: FPGA Image size is 2275970 bytes.

ERROR: Setup of FPGA return non-SUCCESS -2.

That the examples and instructions don't work out of the dev kit box is very disappointing.

Can someone from Altera please help.

Thanks.