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lzhou5's avatar
lzhou5
Icon for New Contributor rankNew Contributor
7 years ago

FPGA development kit problem

I finished a previous RMA several days ago。 And I have receivered a new one from MOUSER.COM. But!! The new kit also has some problem. The heatsink lose a lock column. Development Kit S/N#: 10A...
Nooraini_Y_Intel's avatar
Nooraini_Y_Intel
Icon for Frequent Contributor rankFrequent Contributor
7 years ago

Hi lzhou5,

From the lastest document that you have provided which showed the shipment date is date Sep.3, 2018 this contradict to you earlier statemet that the order began from Oct.12. and received the kit at Oct.19, 2018. This also contradict to the Fedex shipment invoice showed the delivery date is on 18 Dec 2018.

Please provide the correct invoice (document) information on this Arria 10 development kit shipment date. Otherwise your request for RMA on this development kit will be consider no longer valid since it is out of warranty (base on the Sep.3, 2018 shipment date).

a. Board : Arria 10 GX FPGA Development kit

b. Dev Kit P/N : 6XX-44366R-0G

c. Dev Kit S/N: 10APCIe0003052

Thank you

Regards,

Nooraini