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lzhou5's avatar
lzhou5
Icon for New Contributor rankNew Contributor
7 years ago

FPGA development kit problem

I finished a previous RMA several days ago。 And I have receivered a new one from MOUSER.COM. But!! The new kit also has some problem. The heatsink lose a lock column. Development Kit S/N#: 10A...
Nooraini_Y_Intel's avatar
Nooraini_Y_Intel
Icon for Frequent Contributor rankFrequent Contributor
7 years ago

Hi Lzhou5,

You mentioned that you have received the new Arria 10 dev kit on Oct.19,2018. However the tracking details information that you provided showed the delivery date is on 18 Dec 2018. Are you saying that you received the new Arria 10 dev kit on Dec.19, 2018?

I will check with the internal team on the previous IPS#: 00400542 RMA request on this issue. Please do expect delay in response since it's already the Christmas and new year holidays. Most of the employees are out-of-office until the new year. Thank you.

Regards,

Nooraini

  • lzhou5's avatar
    lzhou5
    Icon for New Contributor rankNew Contributor
    7 years ago

    Hi ​ NYusof，

    ​

    I send the LAND_049457533.PDF again, Please check.​

    ​

    ​