Cyclone 10 GX Development Kit USB3.1 Channel problem

Hi, AAbd Thank you for your help. Thank you very much. Best regards 发件人: Intel Forums <supportreplies@intel.com> 答复: Reply to Forums <0-2202iu4d89ztlt.5watl1o396u1o8y7.pl7zh8tu65mzkwm6@1ocfsmf9nn2lt90w.9xvyhhxdz09cf8e.u-yt3cmag.na37.chatter.salesforce.com> 日期: 2019年2月1日 星期五 16:13 收件人: "wu.zhijian@xingyuanvision.com" <wu.zhijian@xingyuanvision.com> 主题: AAbd answered you: Cyclone 10 GX Development Kit USB3.1 Channel problem Hello Wu, I done some checking with support team and I help you open a IPS case. Your dev.kit has been validated under warranty. Contact your local authorized Intel Distributors(Mouser) to request RMA together with the following information: a) Development Kit S/N 10CGX0000346 b) IPS No. 00408489 c) The debugging steps done: Thanks. AAbd (Intel) Hello Wu, I done some checking with support team and I help you open a IPS case. Your dev.kit has been validated under warranty. Contact your local authorized Intel Distributors(Mouser) to request RMA together with the following information: a) Development Kit S/N 10CGX0000346 b) IPS No. 00408489 c) The debugging steps done: Thanks. or reply to this email Replying to ZWU28 (Customer) asked a question. Monday, 2019年1月7日 PM8:38 Cyclone 10 GX Development Kit USB3.1 Channel problem Hi, there We purchased the Cyclone 10 GX Development Kit. After co-operate with System Level Solutions (India) Pvt. Ltd. for 3 weeks, we found that the USB3.1 channel can not setup any super speed(5gbps) or super speed plus (10gbps) link , except the high speed(480mbps). Looks the board testing ​software provided by intel do not include the USB3.1 channel testing. Is there tools I could find on INTEL website or I had to return the board ? ​ AAbd (Intel) Hello Wu, I done some checking with support team and I help you open a IPS case. Your dev.kit has been validated under warranty. Contact your local authorized Intel Distributors(Mouser) to request RMA together with the following information: a) Development Kit S/N 10CGX0000346 b) IPS No. 00408489c) The debugging steps done: Thanks. Friday, 2019年2月1日 AM12:13 You're receiving emails when someone "Comments on my posts." To change or turn off Forums email, log in as 100004155031@intel.com.isvc. Are notifications about this post getting annoying? Reply to this email with the word " mute ". For Privacy and Legal notices, please visit these links: http://www.intel.com/privacy, https://www.intel.com/content/www/us/en/legal/terms-of-use.html.