Cyclone 10 GX Development Kit USB3.1 Channel problem

Hi, aabd

I had contacted with apgcs@intel.com. But they said

Hi Wu,

Good day!

May I know if you have filed an IPS ticket? If yes, can you provide IPS#?

FYI, RMA flow for dev kit:

1. The warranty period for dev kit is 90 days after purchase

2. Customer / Distributor will first requests RMA via IPS to obtain a IPS#

3. If the RMA is approved against the IPS, customer needs to contact distributor

4. Distributor will send request to Penang CSR referencing the IPS#, original SO# and Serial# of the kits

5. Penang CSR will work with RMA team to issue a RMA# for the return.

Thanks & Regards,

Cheau Yi

Customer Service Specialist

Intel Corporation

Programmable Solutions Group

Then I had to go to "my intel"->"my support" to create a ticket, and get response.

Dear WU：

I'm very sorry, but for the FPGA development version, Tickets has no way to support it, only FPGA forum support, sorry again.

Regards,

Intel Support Team

It really make my crazy. What I can do with this?