Cyclone 10 GX Development Kit ddr problem

Hi dlim,

Just finished sending mail.

Thanks again for all your help!

Regards,

David

You are welcome ! Hopefully the Intel customer support team get back to you soon.

Alright, I am setting this case to closure.

Thanks.

Regards,

dlim

Hi dlim,

It has been a week since I sent the email to terasic.

But still no further instructions from terasic about RMA.

i don't know how much time it will take.

Does it usually take a long time for further RMA instruction?

Do you know any method that can help speed up the RMA process.

Regards,

David

Hi dlim,

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Terasic needs the IPS# to proceed RMA.

Could you please give me the IPS#.

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Thanks

​David

HI David,

Sorry as the dev kit RMA claim is handled by another Intel customer support department hence I am not sure about the processing time.

For the IPS number, let me clarify with the Intel customer support team again to see how to resolve this issue.

I will get back to you.

Thanks.

Regards,

dlim

HI David,

I have clarified with Intel internal team.

Your dev kit RMA claim IPS number is 521029.

Thanks.

Regards,

dlim

Hi dlim,

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​I really appreciate your help.

​

Thanks again.

​

Hope this time everything were be fine.

​

​Regards,

David​

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Hi David,

Yup, hopefully the RMA claim can be process now.

Alright, for now I will set this case back to closure.

Feel free to re-open it if you still bump into issue.

Thanks.

Regards,

dlim