Cyclone 10 GX Development Kit ddr problem

HI David,

Just when I thought Intel customer support team is already off for holiday then I just received their feedback :)

Below is the dev kit RMA claim process instruction.

1. Pls email to apgcs@intel.com with below details for dev kit RMA claim request.

• Forum case 04644719
• SN# 10CGX0000753
• DK-DEV-10CX220-A (Qty 1)
• SO# 16726978
• Intel shipped out in Oct 2019
• Issue with board:
• Deshi (Intel technical support agent) have done debug investigation with customer and looks like something could be defective with this Intel dev kit board.
• The DDR3 calibration test failed with default BTS software
• I have verified customer is using correct clocking setting and all on board jumper have been set to default position

Thanks and have a nice day.

Regards,

dlim