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Hi,
You may be experiencing the problem I mentioned in my first comment. Please run through the procedure in this solution.
If that doesn’t solve the problem, then please redo step 4 and 5 of the previous section in https://www.intel.com/content/dam/www/programmable/us/en/pdfs/literature/an/an807.pdf. Be sure not to power off.
Program the FPGA on your Intel® Arria® 10 GX FPGA Development Kit with the top.sof file by running the following command:
quartus_pgm -c 1 -m JTAG -o “p;top.sof”
Perform a soft reboot (sometimes called a warm reboot) of your host system. On Linux systems, use the /sbin/reboot command to perform a soft reboot.
After rebooting, run the diagnostic
$aocl diagnose
If that is successful, then continue to program the flash. If not, please power down the system and double check the jumpers.
Thanks