Forum Discussion

prahlad's avatar
prahlad
Icon for New Contributor rankNew Contributor
1 year ago

[Agilex_HPS]- Request for Support with eMMC Detection and Booting Issues on F-Series Agilex-7 SoC

Hi Intel Team,

We are using the F Series Agilex 7 SoC for our custom board and have encountered an issue with the eMMC flash used as our boot device.
Recently, the eMMC flash became corrupted, prompting us to retry with previously working files.

Initially, the eMMC was not detectable with the default bus width of 8.
After changing the bus width to 4, we were able to detect the eMMC.
however, we are now facing issues with booting Linux.

Please find the attached logs for your reference.
We would appreciate your support in debugging this issue.
If you need any additional information, please let us know.
Attached logs and images for reference.

Thanks & Regards
Prahlad



Fpga Devkit

4 Replies

  • KianHinT_altera's avatar
    KianHinT_altera
    Icon for Frequent Contributor rankFrequent Contributor
    1 year ago

    We sincerely apologize for the inconvenience caused by the delay in addressing your Forum queries. Due to an unexpected back-end issue in our system, your Forum cases, along with others, did not get through as intended. As a result, we have a backlog of cases that we are currently working through one by one.

    Please be assured that we are doing everything we can to resolve this issue as quickly as possible. However, this process will take some time, and we kindly ask for your patience and understanding during this period. The cases will be attended by AE shortly.

    We appreciate your patience and understanding, and we are committed to providing you with the best support possible.

    Thank you for your understanding.


  • aikeu's avatar
    aikeu
    Icon for Regular Contributor rankRegular Contributor
    1 year ago

    Hi prahlad,


    I will close the thread if there is no further follow up into the issue.


    Thanks.

    Regards,

    Aik Eu


  • aikeu's avatar
    aikeu
    Icon for Regular Contributor rankRegular Contributor
    1 year ago

    Hi prahlad,


    As we do not receive any response from you on the previous question/reply/answer that we have provided. Please login to ‘https://supporttickets.intel.com/s/?language=en_US’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.


    Thanks.

    Regards,

    Aik Eu


  • prahlad's avatar
    prahlad
    Icon for New Contributor rankNew Contributor
    1 year ago

    Hi @aikeu ,

    Sorry for the late reply.

    We are able to solve the query.

    Thanks & Regards

    Prahlad