Hi Nicole,
For your information, the project that you are sharing seems of relatively large file. I am unable to download the project. Sorry for the inconvenience.
However, as per my previous note, this seems unlikely to be related to timing as it only occurs in a specific board but not others. Would you mind to share with me the top level SDC file so that I can have a quick look?
Please help to ask our customer to perform the debugging as recommended in my previous notes.
Please let me know if there is any concern. Thank you.
Best regards,
Chee Pin