Wifi Card Drivers

Hello Rado,

We greatly appreciate your posts in our Intel communities.

We understand that you are having issues with the WIFI card, as it does not connect or does not produce connection to the system.

In order for me to isolate the issue and provide the best solution, kindly provide the following information:

• Was the system working fine before?
• Have you made any changes to the system that led to the issue?
• Are you having any error messages on your device manager?
  • In Device Manager, double-click the device type that has the problem (Network Adapters). Right-click the device that has the problem, and then click Properties. This opens the device's Properties dialogue box. You can see the error code in the Device Status area of this dialogue box.
    • You may also check this link for more reference with regards to the device manager error:
      • Error codes in Device Manager in Windows: https://support.microsoft.com/en-us/topic/error-codes-in-device-manager-in-windows-524e9e89-4dee-8883-0afa-6bca0456324e#:~:text=In%20Device%20Manager%2C%20double%2Dclick,area%20of%20this%20dialog%20box.

• Please provide us with your SSU, as it would really help us if we could get more information about your system.

Kindly do the following:

1. Download the Intel® System Support Utility and save the application to your system.

https://www.intel.com/content/www/us/en/download/18377/intel-system-support-utility-for-windows.html

2. Open the application, tick Everything, and click Scan to see system and device information. The Intel® System Support Utility defaults to the Summary View on the output screen following the scan. Click the menu where it says summary to change to Detailed View.

3. To save your scan, click Next and click Save. You can save the file to any accessible location on your computer.

4. Attach the text file here.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician