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samir_bhansali's avatar
samir_bhansali
Icon for Occasional Contributor rankOccasional Contributor
5 years ago

Intel FPGA card issue

Dear Support, We have purchased 2 Intel FPGA card and have installed in 2 Intel server. After installing FPGA card on PCIe x16 slot one server is stucking at startup or in BIOS with error "Nmi acti...
samir_bhansali's avatar
samir_bhansali
Icon for Occasional Contributor rankOccasional Contributor
5 years ago

Hi,

Yes i have tried with another server, but same error.

JonWay_C_Intel's avatar
JonWay_C_Intel
Icon for Frequent Contributor rankFrequent Contributor
5 years ago

Just to make sure...the server doesnt boot into OS with the card installed and there is no way to run lspci or any tools, right? What is the LED indication on the failing card? Blinking 1s? Always ON?

If so, once you took the card out and installed it on other server, it is seen on that server as well (which was known to work correctly). So the problem is following the card, right? And the server that was failing, once you had the card replaced, it starts working, right?

  • samir_bhansali's avatar
    samir_bhansali
    Icon for Occasional Contributor rankOccasional Contributor
    5 years ago

    Led is always on and issue might be with card. I have demanded replacement from Intel.

    • JonWay_C_Intel's avatar
      JonWay_C_Intel
      Icon for Frequent Contributor rankFrequent Contributor
      5 years ago

      Hi, I have sent you a private message.

      • samir_bhansali's avatar
        samir_bhansali
        Icon for Occasional Contributor rankOccasional Contributor
        5 years ago

        Hi,

        I have not received any message, can you please help to replace FPGA card asap.