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samir_bhansali's avatar
samir_bhansali
Icon for Occasional Contributor rankOccasional Contributor
6 years ago

Intel FPGA card issue

Dear Support, We have purchased 2 Intel FPGA card and have installed in 2 Intel server. After installing FPGA card on PCIe x16 slot one server is stucking at startup or in BIOS with error "Nmi acti...
JonWay_altera's avatar
JonWay_altera
Icon for Frequent Contributor rankFrequent Contributor
6 years ago

Hi, if you swap it with the card on the other working server. Does it show the same problem? Please confirm if this problem follow the card or follow the server. Thanks.

samir_bhansali's avatar
samir_bhansali
Icon for Occasional Contributor rankOccasional Contributor
6 years ago

Hi,

Yes i have tried with another server, but same error.

  • JonWay_altera's avatar
    JonWay_altera
    Icon for Frequent Contributor rankFrequent Contributor
    6 years ago

    Just to make sure...the server doesnt boot into OS with the card installed and there is no way to run lspci or any tools, right? What is the LED indication on the failing card? Blinking 1s? Always ON?

    If so, once you took the card out and installed it on other server, it is seen on that server as well (which was known to work correctly). So the problem is following the card, right? And the server that was failing, once you had the card replaced, it starts working, right?

    • samir_bhansali's avatar
      samir_bhansali
      Icon for Occasional Contributor rankOccasional Contributor
      6 years ago

      Led is always on and issue might be with card. I have demanded replacement from Intel.

      • JonWay_altera's avatar
        JonWay_altera
        Icon for Frequent Contributor rankFrequent Contributor
        6 years ago

        Hi, I have sent you a private message.