Can not open platform designer for Intel PAC Arria10gx

Hello sir/madam,

I am going to submit this request again since I have submitted it yesterday into forum and disappeared somehow.

I am using Intel PAC arria10gx, OPAE was installed on linux centos7 successfully , and I have done some development based on current environment including signaltap2 and ethernet application.

The problem is I still can NOT open the platform designer to install any IP core or edit any existing qsys based design module.

it is just like below, it hang without any response.

I have changed my memory usage from default to 8192 or 16384MB, both of settings can NOT solve the issue.

[root@fig01 ~]# uname -a
Linux fig01 3.10.0-957.10.1.el7.x86_64 #1 SMP Mon Mar 18 15:06:45 UTC 2019 x86_64 x86_64 x86_64 GNU/Linux
You have new mail in /var/spool/mail/root
[root@fig01 ~]# java -version
openjdk version "1.8.0_201"
OpenJDK Runtime Environment (build 1.8.0_201-b09)
OpenJDK 64-Bit Server VM (build 25.201-b09, mixed mode)
[root@fig01 ~]# fpgainfo fme
Board Management Controller, microcontroller FW version unavailable (I/O error)
Last Power Down Cause: Q){
Last Reset Cause: Software reset
Watchdog timeout
//****** FME ******//
Object Id : 0xED00001
PCIe s:b:d:f : 0000:D8:00:0
Device Id : 0x09C4
Socket Id : 0x00
Ports Num : 01
Bitstream Id : 0x123000200000185
Bitstream Version : 0x556900030201
Pr Interface Id : 69528db6-eb31-577a-8c36-68f9faa081f6
Board Management Controller, microcontroller FW version unavailable
Last Power Down Cause: unavailable
Last Reset Cause: unavailable (can't open)
//****** FME ******//
Object Id : 0xED00000
PCIe s:b:d:f : 0000:3B:00:0
Device Id : 0x09C4
Socket Id : 0x00
Ports Num : 01
Bitstream Id : 0x123000200000185
Bitstream Version : 0x556900030201
Pr Interface Id : 69528db6-eb31-577a-8c36-68f9faa081f6

any other information needed, please let me know.

thanks

Jim