Aria is installed but it just doesn't work

Are you referring to the Intel FPGA Dev Cloud? I am not familiar with this as I do not have the access to it and this seem to be under FPGA university program.

Could you go to "Request Intel® Developer Cloud Beta User Support​" > Request Support @ https://www.intel.com/content/www/us/en/developer/tools/devcloud/services.html

to file an IT ticket on the issue that you are facing?

I also saw a similar post in reddit with similar issue at reddit. Is this the same issue that you are facing?

https://www.reddit.com/r/FPGA/comments/lkyy8x/intel_devcloud_stuck_trying_to_access_quartus_on/