Hi All,When I open a Service Request, how can I add additional people to CC list of the request?Can I do this after I already created the SR?Thank you!

We no longer have service request for the FPGA product. Are you referring to IPS case?

Yes, IPS case... What does the IPS stand for?

Intel Premier Support, yes, you should be add people in there in the cc list. Do you have a screenshot of your IPS for us to have a look?

How to add additional people to CC list of IPS?

ldm_as
Occasional Contributor
6 years ago
Yes, I meant IPS... Once I add someone's username in the form @<username> to the comments to the IPS, this user will be subscribed to the thread/case until it will be closed or I need to add his/her username each time I add a comment to the thread/case?
KennyT_altera
Super Contributor
6 years ago
Can you double check if you have IPS account? If yes, can you provide us the IPS detail e.g. IPS case number? So that I can point you to the correct direction.
KennyT_altera
Super Contributor
6 years ago
any update?
ldm_as
Occasional Contributor
6 years ago
I've asked our FAE to open me an IPS account. Meanwhile you can close this case, thank you