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ldm_as's avatar
ldm_as
Icon for Occasional Contributor rankOccasional Contributor
6 years ago

How to add additional people to CC list of IPS?

Hi All, When I open a Service Request, how can I add additional people to CC list of the request? Can I do this after I already created the SR? Thank you!
ldm_as's avatar
ldm_as
Icon for Occasional Contributor rankOccasional Contributor
6 years ago

Yes, I meant IPS... Once I add someone's username in the form @<username> to the comments to the IPS, this user will be subscribed to the thread/case until it will be closed or I need to add his/her username each time I add a comment to the thread/case?