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JLiu18's avatar
JLiu18
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5 years ago

technical assistance request ( s/o#605448)

Hi Tech,

part#FJ8067702739628S R33Z

PO: 029-UV722

QTY: 5

D/C: 2013

Lot Code: X013E402

Our customer received above parts and found they have coplanarity issue.

Please see attached pictures.

You can find part is tilted and deformed in different degrees, and there is a greater risk of empty soldering.

Could you help check and advise if parts defective or any other reason?

Thanks.

5 Replies

  • Maria_R_Intel's avatar
    Maria_R_Intel
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    5 years ago

    Hello JLiu18,


    Thank you for posting on the Intel* Community.


    To better assist you, please provide us with the below details:


    • Are you using an FPGA platform?
    • Is your customer a developer of hardware or software?


    Best regards,

    Maria R.

    Intel Customer Support Technician


    • JLiu18's avatar
      JLiu18
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      5 years ago

      Hi Maria,

      Our customer replied as below:

      " Yes, it is right. We use 5CSXFC4C6U23C8N FPGA, Dual-core CORTEX-A9, 600MHz,672-UBGA.

      And I am a hardware and software engineer.”

      Thanks.

  • Maria_R_Intel's avatar
    Maria_R_Intel
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    5 years ago

    Hello JLiu18,


    Thank you for the information.


    To better assist you, we will move this thread to the proper sub-forum. Please expect a response soon.


    Best regards,

    Maria R.

    Intel Customer Support Technician


  • Victor_G_Intel's avatar
    Victor_G_Intel
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    5 years ago

    Hello JLiu18,

    Thank you for posting on the Intel® communities.

    Generally speaking, a bent or damaged substrate

    should be returned as a defective part immediately.

    Important note: I have sent you a private message with some extra information please review it.

    Regards,

    Victor G.

    Intel Technical Support Technician

  • Victor_G_Intel's avatar
    Victor_G_Intel
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    5 years ago

    Hello JLiu18,

    We will proceed to close this thread; however, if you need any additional information; you are more than welcome to submit a new question just remember that this thread will no longer be monitored.

    Regards,

    Victor G.

    Intel Technical Support Technician