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MFeng5's avatar
MFeng5
Icon for New Contributor rankNew Contributor
6 years ago

DS5：Cannot checkout an uncounted license within a Windows Terminal Services guest session.

when i use the evaluation license, it tells me there is something wrong.

4 Replies

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    6 years ago

    Hello

    Welcome to INTEL forum. To narrow down this issue, can you please provide me the latest of the following?

    1) .log file

    2) Machine OS information

    3) license.dat file

    You can also reply/attach your file in private message.

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    6 years ago

    Thanks for your update. May I know, are you accessing a machine over a remote desktop session? Referring to error message ( License Issue: Cannot checkout an uncounted license within a Windows Terminal Services guest session ) looks like you using remote session.

    From my understanding, your license is a fixed type license. Fix type license can’t support this feature. If you are accessing a machine over a remote desktop session, you need a Floating style license.