Forum Discussion

Edgard007's avatar
Edgard007
Icon for Occasional Contributor rankOccasional Contributor
4 years ago

Warning Part number: CIE-N0141644

Hello team

Our test engineer found an issue with this part number: CIE-N0141644 in our production line.

Issue:

See file attached for more pictures and details

Provide me following information

RMA for 1 unit

Tax ID

Carrier and account

Shipping address and shipping instructions

Simulation

25 Replies

  • Edgard007's avatar
    Edgard007
    Icon for Occasional Contributor rankOccasional Contributor
    4 years ago

    Hi Intel Team

    Do you have any update for this issue?

    Please kindly advise

  • Farabi_Altera's avatar
    Farabi_Altera
    Icon for Regular Contributor rankRegular Contributor
    4 years ago

    Hello,

    Application Engineer will send you DPR form and he/she will process your RMA/FACR asap.

    regards,
    Farabi

    • Edgard007's avatar
      Edgard007
      Icon for Occasional Contributor rankOccasional Contributor
      4 years ago

      Hello Everyone

      Could you provide me a due date to get RMA?

      Please kindly advise

      • Edgard007's avatar
        Edgard007
        Icon for Occasional Contributor rankOccasional Contributor
        4 years ago

        Hello Everyone

        Could you provide me a due date to get RMA?

        Please kindly advise

  • Edgard007's avatar
    Edgard007
    Icon for Occasional Contributor rankOccasional Contributor
    4 years ago

    Hello Farabi

    Could you provide me a due date to get RMA? Why takes so long time to provide me the RMA?

    Please kindly advise

  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    4 years ago

    Dear Edgarr007,


    I have sent you a private email for some confidential info.

    Thanks!


    Wani


  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    4 years ago

    Dear Edgar007,


    Can you share the photo of failed unit? The unit's details is not complete. By attaching the photo, I can help to check the top marking of the unit.

    Thanks!


    Wani



    • Edgard007's avatar
      Edgard007
      Icon for Occasional Contributor rankOccasional Contributor
      4 years ago

      Hi Wani

      Actually I am adding the FA in the file for more details and picktures. could you see it in your file attached?

      please kinldy advise

      • Edgard007's avatar
        Edgard007
        Icon for Occasional Contributor rankOccasional Contributor
        4 years ago

        Hi guys I hope your are find

        do you have any RMA update?

        Regards

  • Farabi_Altera's avatar
    Farabi_Altera
    Icon for Regular Contributor rankRegular Contributor
    4 years ago

    Hello Ed,

    I am sorry to keep you waiting. I am sure Zawani is on top of this right now and we will update the RMA status as soon as possible.

    regards,

    Farabi

  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    4 years ago

    Hi Edgaar007,


    I cannot find the details required in the file.

    Can you help to share with me?

    Please provide full device details.

    1.1. Device name:

    1.2. Full part number:

    1.3. Date code:

    1.4. Lot number:

    1.5. Trace code:


    Thanks!

    Wani


  • Zawani_M_Intel's avatar
    Zawani_M_Intel
    Icon for Frequent Contributor rankFrequent Contributor
    4 years ago

    Dear Edgard007,


    Do you have any update on our previous information request?


    Regards,

    Wani


    • Edgard007's avatar
      Edgard007
      Icon for Occasional Contributor rankOccasional Contributor
      4 years ago

      Hello everyone this is the information:

      1.1. Device name:

      1.2. Full part number: CIEC-N0141644

      1.3. Date code: NBD9Y693211

      1.4. Lot number: 3V1KU8D0D

      1.5. Trace code: See picture below

      Do you have any RMA update for this?

      Regards

      • Edgard007's avatar
        Edgard007
        Icon for Occasional Contributor rankOccasional Contributor
        4 years ago

        Hello intel team

        Do you have any RMA update? please kindly advise

        Regards

  • Farabi_Altera's avatar
    Farabi_Altera
    Icon for Regular Contributor rankRegular Contributor
    4 years ago

    Hello Edgar,

    FA team is processing your request.

    Application Engineer will update you the status.

    regards,

    Farabi