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tiandada's avatar
tiandada
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2 years ago

The quartus prime software quit unexpectedly(10M16SLY180)

Unexpected software error when I use LVDS constraints for pinsUnexpected software error when I use LVDS constraints for pins.The error message is as follows.Device Information:10M16SLY180 , The LVDS output pin information is J5.

Problem Details
Error:
Internal Error: Sub-system: FIOMGR, File: /quartus/fitter/fiomgr/fiomgr_io_manager_impl.cpp, Line: 18290
success
Stack Trace:
0x12db19: FIOMGR_IO_MANAGER_IMPL::get_tjnor + 0x389 (FITTER_FIOMGR)
0x12d63d: FIOMGR_IO_MANAGER_IMPL::get_tj_ssn_subtotal + 0x8d (FITTER_FIOMGR)
0x148556: FIOMGR_IO_MANAGER_IMPL::validate_lvds_tx + 0x7e6 (FITTER_FIOMGR)
0x11045c: FIOMGR_IO_MANAGER_IMPL::check_diff_io_physical_io_rules + 0xacc (FITTER_FIOMGR)
0x7d499: FIOMGR_IO::is_insertion_legal + 0xe59 (FITTER_FIOMGR)
0x133272: FIOMGR_IO_MANAGER_IMPL::is_insertion_legal_by_pad_id + 0xb2 (FITTER_FIOMGR)
0x9b18a: FIOMGR_IO_MANAGER::is_insertion_legal + 0x2ba (FITTER_FIOMGR)
0x98a2f: FIOMGR_IO_MANAGER::insert + 0xbf (FITTER_FIOMGR)
0x53760b: vpr_qi_place_io + 0xbb (fitter_vpr20kmain)
0x316e8c: l_aa_pl_positions_satisfy_io_constraints + 0x17c (fitter_vpr20kmain)
0x3143e4: l_aa_pl_move_is_legal + 0x1e4 (fitter_vpr20kmain)
0x3117fb: aa_pl_attempt_commit_move + 0x2b (fitter_vpr20kmain)
0x36d044: l_mpp_commit + 0x1b4 (fitter_vpr20kmain)
0x36f6eb: aa_mpp_perform_moves + 0x44b (fitter_vpr20kmain)
0x313410: l_aa_pl_perform_temperature + 0x220 (fitter_vpr20kmain)
0x3186bd: l_aa_pl_perform_anneal + 0xb9d (fitter_vpr20kmain)
0x311665: aa_pl_anneal + 0x95 (fitter_vpr20kmain)
0x307ea0: aa_pl_do_bulk_of_placement_phase + 0x650 (fitter_vpr20kmain)
0x307746: aa_try_place + 0x3a6 (fitter_vpr20kmain)
0x26ab11: aa_flow_do_placement_attempt + 0x21 (fitter_vpr20kmain)
0x26788b: aa_flow_place + 0x1db (fitter_vpr20kmain)
0x2673c4: aa_flow_fit + 0x64 (fitter_vpr20kmain)
0x55f8d8: VPR_QI_FACADE::vpr_qi_main + 0x68 (fitter_vpr20kmain)
0x38c84: fitapi_run_vpr + 0x84 (fitter_fitapi)
0x53158: FITCC_EXPERT::run_vpr + 0x138 (FITTER_FITCC)
0x52bed: FITCC_EXPERT::place_and_route + 0xfd (FITTER_FITCC)
0x51e3d: FITCC_EXPERT::invoke_fitter + 0x7bd (FITTER_FITCC)
0xb2c2: fcuda_execute + 0x1d2 (fitter_fcuda)
0xedbf: fmain_start + 0xa6f (FITTER_FMAIN)
0xb154: qfit_execute_fit + 0x454 (comp_qfit_legacy_flow)
0x1c4e: QFIT_FRAMEWORK::execute + 0x6fe (comp_qfit_legacy_flow)
0x19437: qfit_legacy_flow_run_legacy_fitter_flow + 0x2d7 (comp_qfit_legacy_flow)
0x14640: TclInvokeStringCommand + 0xf0 (tcl86)
0x16442: TclNRRunCallbacks + 0x62 (tcl86)
0x17c4d: TclEvalEx + 0x9ed (tcl86)
0xa6a8b: Tcl_FSEvalFileEx + 0x22b (tcl86)
0xa5136: Tcl_EvalFile + 0x36 (tcl86)
0x12435: qexe_evaluate_tcl_script + 0x4a5 (comp_qexe)
0x11393: qexe_do_tcl + 0x593 (comp_qexe)
0x176d6: qexe_run_tcl_option + 0x666 (comp_qexe)
0x37746: qcu_run_tcl_option + 0x1526 (comp_qcu)
0x16f1b: qexe_run + 0x39b (comp_qexe)
0x18012: qexe_standard_main + 0xb2 (comp_qexe)
0x1ea2: qfit2_main + 0x82 (quartus_fit)
0x12208: msg_main_thread + 0x18 (CCL_MSG)
0x13b18: msg_thread_wrapper + 0x78 (CCL_MSG)
0x15f13: mem_thread_wrapper + 0x73 (ccl_mem)
0x11a41: msg_exe_main + 0xa1 (CCL_MSG)
0x29bf: __scrt_common_main_seh + 0x10b (quartus_fit)
0x1257c: BaseThreadInitThunk + 0x1c (KERNEL32)
0x5aa47: RtlUserThreadStart + 0x27 (ntdll)
End-trace
Executable: quartus
Comment:
None
System Information
Platform: windows64
OS name: Windows 10
OS version: 10.0
Quartus Prime Information
Address bits: 64
Version: 23.1std.0
Build: 991
Edition: Standard Edition

Hdl

33 Replies

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  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    This means that no Intel/Altera agent will be attending to this case, and any follow-up questions will most likely be answered by the public.


    Regards,

    Richard Tan


  • tiandada's avatar
    tiandada
    Icon for New Contributor rankNew Contributor
    1 year ago

    Will you continue to fix this problem?This is a very important question!

  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    Yes, the engineering team is actively working on this. Please do not worry, as we are doing everything possible to resolve it as soon as possible.


    Regards,

    Richard Tan


    • RichardT_altera's avatar
      RichardT_altera
      Icon for Super Contributor rankSuper Contributor
      1 year ago

      Working in progress. The engineering is working in integrating the model.

      Regards,
      Richard Tan

  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    We are now creating a patch to resolve this internal error. We will share it with you once it is released.

    Thank you for your patience.


    Regards,

    Richard Tan


  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    Just to notify you that the patch is still in progress and may need some time.

    I will send the patch once it is finished.

    Thank you for your patience.


    Regards,

    Richard Tan


  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    Hi,

    Unfortunately, we cannot directly provide the patch to you through the forum due to security reasons.

    Please contact our authorized local distributor and provide them with your company information and business justification. They will then file a case with us to obtain the patch for you.


    You can find a list of authorized local distributors here:

    https://www.intel.com/content/www/us/en/partner/showcase/partner-directory/distributor.html#sort=relevancy


    Please note that this issue is planned to be fixed in the next Quartus Standard/Lite release, estimated at the end of the year.

    Thank you for your understanding and sorry for the inconvenience caused.


    Regards,

    Richard Tan


  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    Another way to address this issue (patch can not be shared through forum) is to wait for a KDB (Knowledge Database) article to be published along with the patch release. However, please note that this process might take a couple of weeks.


    If your request is urgent, we advise contacting the distributor for quicker assistance.


    I will post the KDB link here once it is published.


    Thank you for your understanding.


    Best regards,

    Richard Tan


  • RichardT_altera's avatar
    RichardT_altera
    Icon for Super Contributor rankSuper Contributor
    1 year ago

    As I have yet to hear from you regarding the patch provided to you through email, I will now transition your inquiry to our community support team.

    If you have any further questions or concerns, please don't hesitate to reach out. Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support.


    The community users will be able to help you on your follow-up questions.


    Thank you for reaching out to us!


    Best Regards,

    Richard Tan