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XinYuSu's avatar
XinYuSu
Icon for New Contributor rankNew Contributor
3 years ago
Solved

Retrieving license from Altera guard ID

Hi,

We have a copy of a license for Quartus II 15.0, but the user/employee that it was originally registered to has left the company. We've been using the same license.dat file since, but lost it in a recent drive failure.

Would it be possible to transfer the license to a different user and generate a new .dat file? And what documentation would be needed?

We have a Guard ID issued to us in a renewal email, but it seems to be legacy as it doesn't match the format that the chatbot says is needed (TXXXXXXXXX).

  • Hello

    Welcome to Intel forum. For further checking kindly advise the following.

    Name current admin/owner:

    Email Address:

    Company Name:

    Company Address:

    NICID(Mac Add) :

    Transfer license details,

    NEW Admin Email Address :

    You can also reply/attach your file in private message.


2 Replies

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor

    Hello

    Welcome to Intel forum. For further checking kindly advise the following.

    Name current admin/owner:

    Email Address:

    Company Name:

    Company Address:

    NICID(Mac Add) :

    Transfer license details,

    NEW Admin Email Address :

    You can also reply/attach your file in private message.


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor

    Solution is provided in private message mail. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you