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richardpb's avatar
richardpb
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3 years ago

Questa License

Hi,

I have received my license from the self service center for Questa Starter edition but Questa will still not launch - i get the "Unable to Checkout License" error.

Can you please advise what steps i need to take to get this working, see attached license file & lmdiag output.

Kind regards,

Richard

6 Replies

  • sstrell's avatar
    sstrell
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    Did you set up the LM_LICENSE_FILE environment variable to point to the file?

    • richardpb's avatar
      richardpb
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      Hi, Yes I believe I've set it up correctly under user variables - screen shot attached.

  • AR_A_Intel's avatar
    AR_A_Intel
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    Hi

    Welcome to Intel forum. Regrettably, there are issue with Questa license generated recently. We are in progress to fix this error. We shall be sharing with all of you once available. Your understanding is highly appreciated and thanks for your patience.


  • AR_A_Intel's avatar
    AR_A_Intel
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    Hello,

    Good day

    Thank you for your patience. Apologize for the inconvenience happen, there are some technical issues due to upgrading proses. Now the license generator issue has been resolved. Login to https://licensing.intel.com/ to get your new license file and let us know how it goes.


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor

    Hope all well. We do not receive any response from you to the previous reply/answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


  • richardpb's avatar
    richardpb
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    Hi - yes all working now I have regenerated the license file. Thank you