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zekimohammed3's avatar
zekimohammed3
Icon for New Contributor rankNew Contributor
3 years ago
Solved

Questa License Issue

Hello there,

I am having an issue were I am using Questa version 22.1 to simulate for Quartus version 22.1. I am getting the issue where it says, unable to checkout a viewer license necessary for use. I was able to use the tool yesterday without any issue.

Any Ideas

  • AR_A_Intel's avatar
    AR_A_Intel
    3 years ago

    Hello,

    Good day

    Apologize for the inconvenience happen, there are some technical issues due to upgrading proses. Now the license generator issue has been resolved. Login to https://licensing.intel.com/ to get your new license file and let us know how it goes.


7 Replies

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    Hello,

    Good day

    Apologize for the inconvenience happen, there are some technical issues due to upgrading proses. Now the license generator issue has been resolved. Login to https://licensing.intel.com/ to get your new license file and let us know how it goes.


    • zekimohammed3's avatar
      zekimohammed3
      Icon for New Contributor rankNew Contributor
      3 years ago

      Thank you, I was able to generate another licensee, that was able to fix my issue.

    • WWood7's avatar
      WWood7
      Icon for Occasional Contributor rankOccasional Contributor
      2 years ago

      Hi, I am having a similar issue. I recently got a license for Quartus Prime Pro 22.4 and more recently checked out a free license for "FPGA Starter Edition SW-QUESTA." The Questa problem returns an error and quits. It says I cannot checkout a "qsimstarter" license. Can you help me? I got another license yesterday, but it didn't help. (It is LP-117029).

      Last year I had an earlier version of Quartus installed and had no problems running Questa.

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor
    3 years ago

    Sounds good, hope everything is working well at your side. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you


  • Ant09's avatar
    Ant09
    Icon for New Contributor rankNew Contributor
    3 years ago

    Hello,

    I am having the same issue but requesting another license does not resolve the problem.

    The software worked without any problem yesterday.

    Any ideas?

  • FvM's avatar
    FvM
    Icon for Super Contributor rankSuper Contributor
    2 years ago
    Hello,
    I know that various problems with empty or non-functional Questa license files have been reported. I experienced a situation where a newly generated license wasn't recognized by Questa Intel Starter Edition. As it turned out, the license was correct, but there's an yet undocumented problem with license installation. According to installation manual, the license file shall be either listed in lm_license_file or mgls_license_file enviroment variable. This works normally. However, if a salt_license_server enviroment variable is present, because other Siemens software has created it, Questa is only checking this variable and skipping lm_license_file and mgls_license_file variables. The solution is to add the Questa license file to the salt_license_server entry.

    Regards,
    Frank
    • mmacedo's avatar
      mmacedo
      Icon for New Contributor rankNew Contributor
      1 year ago

      Hi,

      I am currently having a similar problem as above on Linux. I get the following see attached screenshot.