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MGRazor's avatar
MGRazor
Icon for Occasional Contributor rankOccasional Contributor
2 years ago
Solved

Quartus Prime Standard client can't connect to License Server

Client cannot connect to license server. LMTOOLS license is working properly. Client can ping the License Server.

  • Quartus Prime Standard client version 17.0.0
  • LMTOOLS v11.18.2.0
  • Client must stay at version 17.0.0
  • LM_LICENSE_FILE 1717@<Server> added to Environment Variables

Please advice

  • We have not heard from you and I hope that my last note in privet message clears up this matter. I will now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.


11 Replies

  • MGRazor's avatar
    MGRazor
    Icon for Occasional Contributor rankOccasional Contributor

    Yes I did.

    Refer to attachment please.

  • sstrell's avatar
    sstrell
    Icon for Super Contributor rankSuper Contributor

    Did you try turning on the checkbox there to use the LM_LICENSE_FILE variable?

    • MGRazor's avatar
      MGRazor
      Icon for Occasional Contributor rankOccasional Contributor

      Yes I as well.

      Still won't connect.

      See attachments.

      FlexLM is running correctly

  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor

    To narrow down this issue, can you please provide me the latest of the following?

    1) Debug.log file

    2) assembler report .asm.rpt file

    3) Machine OS information

    4) Output of “lmutil lmstat –a –c <port>@<address>” server and client

    5) license.dat file

    FYI, you can find debug.log file at LMTOOLS > path to the debug log file.

    You can refer to this following YouTube on how to find debug log file ( min.2:55)

    https://www.youtube.com/watch?v=llLaWatUbe8

    And the asm.rpt.

    The assembler report is located in <Project directory>/Output_files/<project_name>.asm.rpt.

    You can also reply/attach your file in private message.


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor

    Hi

    But before setting up license, would you kindly help check, whether your machine is supported or not (OS) by referring to link below:

    https://www.altera.com/support/support-resources/download/os-support.html

    The error is most commonly caused by the default ports are being used or a VPN/Firewall setting stopping the connection.

    Make sure the port used by license server or vendor daemon is not blocked. The port number is required for Windows systems and should be outside of the 27000-28000 range and be unique on the machine. The following example shows how to specify port numbers in a floating license file. example, specify ports 1800, 1801, and 1802.

    SERVER myServer 0123456789ab 1800

    VENDOR alterad ./alterad port=1801

    VENDOR mgcld ./mgcld port=1802

    Please stop and restart the server. You need to allow the firewall access to the port number from both server and client machine.

    If you have a Firewall or have other License servers running on the same machine you may need to change the Server Ports, this can be done by clicking the Server Ports button. FlexLM Port: Change this to avoid port conflicts If you have other License servers - the default is 27000

    You can also refer to KDB link below https://www.intel.cn/content/www/cn/zh/support/programmable/articles/000080105.html

    Refer to Setting up a License File in the License Server

    https://www.intel.com/content/www/us/en/docs/programmable/683472/23-3/set-up-a-license-file-in-the-license-server.html

    Let me know if this information is helpful.


  • AR_A_Intel's avatar
    AR_A_Intel
    Icon for Super Contributor rankSuper Contributor

    We have not heard from you and I hope that my last note in privet message clears up this matter. I will now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.