Forum Discussion

SGust's avatar
SGust
Icon for New Contributor rankNew Contributor
6 years ago

Quartus legacy license generator not working?

I have some projects to maintain with Quartus 8.0 and the licence generator just gives errors :

There is an issue in generating the license for this provided NIC/Host ID: 8C04BA3E7DD3

Please check your NIC/Host ID and try again. If you still encounter problems, please contact our customer support.

Intel FPGA Applications 24/7 Technical Support: https://www.intel.com/content/www/us/en/programmable/mysupport

And if I try and contact Intel direct, I get another error that tells me im not authorised to contact them.

Any ideas?

steve

20 Replies

Show More
  • SGust's avatar
    SGust
    Icon for New Contributor rankNew Contributor
    6 years ago

    ​Guys and gals at Intel/Altera

    After 2 weeks I still don't have a working license. I have used Altera since 1993, and its now come to the point where I cant even get a license

    Please sort this out. All options provided so far either reject the NIC, says its invalid in a later email, and for Winnies link doesn't provide a response at all. No license. Even this forum is laggy and hard to use!

  • Vicky1's avatar
    Vicky1
    Icon for Regular Contributor rankRegular Contributor
    6 years ago

    Hello Steve & Guillaume,

    I am escalating this case to next level so someone from Intel may reach you.

    Regards,

    Vicky

    • GVIGN1's avatar
      GVIGN1
      Icon for New Contributor rankNew Contributor
      6 years ago
      Hello Vicky, Thank you for the escalation. Best regards, Guillaume. Guillaume VIGNARD Hardware and Software developer – Design Office Energy & Comfort group FAIVELEY TRANSPORT TOURS - U3 Z.I. du Bois de Plante Rue Amélia Earhart, BP 43 F-37700 LA-VILLE-AUX-DAMES France Tel. +33(0) 2 47 32 53 17 www.wabtec.com<http://www.wabtec.com/>
    • SGust's avatar
      SGust
      Icon for New Contributor rankNew Contributor
      6 years ago

      ​Hello.

      The license generator is broken and the last message I had from Intel/Altera is that they are working on it. I had to get a temporary license emailed to me after 3 weeks of hassele on here trying to get a license.

      try

      Non.IPS.Licensing@intel.com contact name Winnie

  • GVIGN1's avatar
    GVIGN1
    Icon for New Contributor rankNew Contributor
    6 years ago

    Hello Vicky,

    Some days ago, Winnie sent to me a one-year license file and today he kept me informed about the fact that they are working to fix the license webpage.

    So, it's ok for me and I consider the issue as closed for now.

    Thanks and best regards,

    Guillaume.

  • JosephC_Intel's avatar
    JosephC_Intel
    Icon for Contributor rankContributor
    5 years ago

    Thanks for the notes.

    We will close this case.

    Please continue to use Intel Community as your support platforms.

    Thanks,

    Joseph a.k.a Vicky