Forum Discussion
Hello Vicky,
Thanks again for your reply.
I forwarded the case to Licensing customer service.
I will keep you informed when I get some feedback.
Best regards,
Guillaume.
Hi Guillaume,
Do you have any update from Licensing customer service? since you were able to forward the case.
Regards,
Vicky
- GVIGN16 years ago
New Contributor
Hi Vicky,
Sorry I haven't replied to you sooner, I was waiting for having further information following the first feedback I received.
This first feedback is the same as the one Steve received (the message from Winnie).
Unfortunately, when I click on the “free license” link (which points to https://www.altera.com/support/licensing/free_software/lic-q2web.jsp), I have the following results, depending on whether I’m logged in or not:
- If I’m not logged in, I arrive on a “We're sorry This page is temporarily unavailable.” page.
- If I’m logged in, the new page tells me “Unauthorized Sorry! Proper authorization is required for this area..”.
This morning, I received this new message from Winnie:
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Hi Guillaume,
Kindly follow below steps to register for PSG access.
1. Click on this link https://www.intel.com/content/www/us/en/my-intel/fpga-sign-in.html?redirect=/content/www/us/en/secure/my-intel/dashboard.html
2. Click the Register now for an individual account
3. You will be brought to the registration form. Fill in the first name, last name, business email address and username.
4. You should be able to see the error message “Email is already registered. Enter a new email or Sign In”. Please click on the “Sign In” link.
5. You will be taken back to the FPGA registration form. The form will be updated with your profile, please enter additional info required to register for FPGA account.
6. Complete the form and the FPGA basic access will be added into your <login_id> account.
7. Login again and you should be able to see Intel FPGA links within My Intel > My Tools.
For example the Self-Service Licensing Center link.
8. Done.
Regards,
Winnie
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I followed the procedure (remark: you have to be logged out for this to work as described) and at the end I had much more options in the "My Intel" menu, especially "Intel® FPGA Self Service Licensing Center".
That's why I was very confident but, unfortunately, I still have the same issue, that is failure e-mail with the first link and no e-mail with the second link (the links from my first post).
I will forward these results to Winnie.
Thanks again for your support.
Best regards,
Guillaume.