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fearghal1's avatar
fearghal1
Icon for New Contributor rankNew Contributor
2 years ago
Solved

Quartus and Questa free toolsuite: licensing issue

Hi, I am trying to download and install Quartus and Questa, and licenses, but cannot obtain the license files. I downloaded and installed software from https://www.intel.com/content/www/us/en/...
  • AR_A_Intel's avatar
    AR_A_Intel
    2 years ago

    Hi

    We deeply apologize for the inconvenience and long delay happen. I have check you issue with customer service and IT team. Your Primary computer ID supposed to be NIC ID /HOST ID. however, in this case, it shown your computer name. I have sent you a workaround in PM message.

    Hope it helps.


AR_A_Intel's avatar
AR_A_Intel
Icon for Super Contributor rankSuper Contributor
2 years ago

We PM you a private message. Hope you received it.


  • FMorg's avatar
    FMorg
    Icon for New Contributor rankNew Contributor
    2 years ago

    Hi,

    PM received today

    "Thanks for update. I have open an internal ticket to further investigate your issue. Please give me some time to further check with customer service team. I’ll be back with an update.

    *Please be informed that we will be out of office from 20/April to 02/May due to Eid al-Fitr public holiday here. Kindly expect some delay in response if you are going to post an update."

    I raised this issue on 4th April.

    All I require is for someone to please email me the license files. I provided the license IDs, which I can see in my dashboard, but have not recieved by email, despite several attempts.

    Intel® Quartus® II Software SW-QUARTUS-WE-FIX, e.g, L1082264

    Questa*-Intel® FPGA Starter Edition SW-QUESTA, e.g, L1082389

    I'm a Xilinx tools user for ~30 years. Never had a Xilinx support disappointment like this.