Quartus 24.3.1 licensing issue

Hi,

Could you re-generate the evaluation license from SSLC site https://licensing.intel.com/psg/s/?language=en_US and try again? I'm afraid that the maintenance date for both the evaluation license and purchased license 'SW-ONE-QUARTUS' had been expired.

Thanks,

Regards,

Sheng

Hi Sheng,

Thanks for your thoughts.
I'm not sure this would help as the customer has attempted both paid and an eval license from the SSLC. Paid license has months left to expiration and eval license generated <1 week ago.
Both licenses with the 11.19.6 FlexLM daemon work for older versions, <18.1.
I've asked them to attempt 24.3 or 24.2 if possible for the sake of debug. Wondering if the issue - specific setup or otherwise - resides somehow with 24.3.1.

Thank you,

Hi,

Understood that. Please let me know that the v24.3 or v24.2 got problem or not?

May be try again with v24.3.1 using newly generated license.

Thanks,

Regards,

Sheng

Hello Sheng,

Sorry for the delay.
The customer's confirmed the issue persists with versions 24.2 and the new 25.1. All things remain the same - latest daemon in use, both trial and paid licenses work for 18.1.
Any thoughts you have here would be appreciated.

Thanks,

Hi,

Currently I have v24.1 available and had been tested without problem (8888@pg-ipapps-800g5) check screenshot:

I'm using evaluation floating license generated from SSLC.

Could you try with v24.1 to see if any problem from your side? Please follow the steps mentioned in the document attached.

If the problem still persists, please provide your pc host name and nic id to me. I'll try to create one from my side for you to test out.

Thanks,

Regards,

Sheng

Hi,

May I know do you have any further concern or update?

Thanks,

Regards,

Sheng

Hello Sheng,

Apologies, I missed your update including the document.
I will share this doc and update shortly.

Thanks,

Hi,

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Understood that. Let me know if any further concern or update?

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Thanks,

Regards​,

Sheng

Hi Sheng,

My customer strictly followed the procedure in the document you shared and interestingly, they were unable to point licenses to Quartus 18.1 in addition to the other versions mentioned. They rolled back the changes attempted in the procedure in order to regain access to Quartus 18.1.

I'm unsure what exactly would cause this - is this a symptom that sheds some light for you?

Thank you,

Hi,

Could you provide the customer nic id and host name for me to create a server for you to try out?

Thanks,

Regards,

Sheng