Forum Discussion
Honored ContributorQuartus 13SP1 web license download fails
I'm running QuartusII 13SP1 for the CycloneII in Windows 8.1 (with a 4k screen).
When I start Quartus I get an option box to get a license file. I select "Connect to the Altera License Center" and a browser opens with 404-Page not found and in the url "https://www.altera.com/common/sitemap404.tablet.highResolutionDisplay.html". It is being redirected from "https://mysupport.altera.com/quartus/license.asp". I have tried to set the resolution to HD but that doesn't change anything. Am I choosing the wrong option or... Probably a side effect of this is that the device information I have downloaded and installed with the Device Installer, is not showing in the software... Thanx very much. Marc12 Replies
Altera_Forumthis is obviously a job for my Altera support...!!!
- Altera_Forum
I though I'd go to the forum to see if this was a common known problem... ;-)
- Altera_Forum
Just a side question, I am wondering if QII 13.1sp1 support Win 8.1? Most probably not.
- Altera_Forum--- Quote Start --- this is obviously a job for my Altera support...!!! --- Quote End --- That assumes of course that the IP is raising a question on behalf of a Company, unless they are, then "My Support" is an ornament - it won't help you if you are not either a registered company or a student with an academic e-mail address. Then the only option is the forums
- Altera_Forum
I recall that the win 8.1 only applied to quartus 14.0 onward... so maybe you can consider to upgrade your quartus version first. and try again
- Altera_Forum--- Quote Start --- That assumes of course that the IP is raising a question on behalf of a Company, unless they are, then "My Support" is an ornament - it won't help you if you are not either a registered company or a student with an academic e-mail address. Then the only option is the forums --- Quote End --- Agree. MySupport will first validate a valid company email before they will proceed for support.
- Altera_Forum
You can go to Altera download center and check for the OS support for different QII version or check the release note.
- Altera_Forum
The latest quartus version that support cyclone II is 13.0sp1. Seems the only option is to switch to older win version.
- Altera_Forum
Yes, I am a hobbyist and do not have a company/university reference. And that is exactly the reaction I got from Altera support - we will not help you unless...
The Release Notes for 13SP1 do mention Windows 8 (for some sort of guard driver?) - otherwise I cannot find an explicit statement with what windows version the software was tested... (help) I cannot switch to an older windows version (too many other things depend on it and I don't have a spare laptop). I think I will switch to the newest Quartus and see what devices are supported and select one of those. That does mean my Cyclone II dev-board will be useless... - Altera_Forum
I guess is it time to change for a new Apple Iphone 6 (Cyclone IV) instead of still using Motorola V8088 (CYCLONE II).
